Refund & Cancellation Policy

Our focus is complete customer satisfaction. Please read the fine print of each deal before buying it, it provides all the details about the services or the product you purchase.

For Cancellations please get in touch with Minchy’s Support Team via WhatsApp or Call at +91 98162 10012

We understand that sometimes plans change. Here’s our straightforward cancellation policy to guide you:

1. Cancellation Within 2 Hours of Placing the Order:
   • You’ll incur payment gateway charges, which are as follows:
     • 3% for UPI or Debit Card Payments
     • 5% for Credit Card or Net Banking Transactions
2. Cancellation After 2 Hours of Placing the Order:
   • We’ll deduct 10% of the total order value or Rs. 100 (whichever is higher) as cancellation charges.
   • Additionally, payment gateway charges will still apply:
     • 3% for UPI or Debit Card Payments
     • 5% for Credit Card or Net Banking Transactions
3. Refund Timeline:
   • You can expect the money to be refunded within 3 to 5 business days after the cancellation request.

Remember, we’re here to assist you. If you have any questions or need further clarification, feel free to reach out to our customer support team.

At Minchy’s, we prioritize your satisfaction. Here’s our straightforward product replacement process:

1. Damaged Products or Breakages During Transport:
   • If you receive a damaged product or notice breakages during transport, you’re eligible for a product replacement in such cases.
2. Expiry Date Less Than 2 Months:
   • If a product you’ve purchased has an expiry date of less than 2 months from the purchase date, we’ll promptly arrange a replacement.
3. Processing Time:
   • 3 to 5 business days for your replacement to be processed. During peak seasons, please allow up to 15-18 business days.

Remember, we’re committed to ensuring your experience is hassle-free. If you have any questions or need assistance, feel free to reach out to our customer support team.

Thank you for choosing Minchy’s!